Best Razor for man | Pearlshaving

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RETURN / REFUND / CANCELLATION POLICY

Due to the strict hygienic standards of certain items, we regret that it is not possible for us to accept returns on razors as we cannot re-sell them to other customers. We don’t want you to shave with someone else’s razor.

 

  1. Gift boxes are non-returnable.
  2. Also, any gift box replacements you have asked for will not be gift wrapped..
  3. Products that are sold as combos cannot be returned as individual items.
  4. In the interests of hygiene, we may refuse returns where it’s obvious that the item has been used for shaving, washed or soiled.

 

Refunds & Returns will be provided only in rare cases within 3 days of its delivery. Please contact our customer support team via email info@pearlshaving.com within 3 days of its delivery to help you further in your case. Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference. The customer will have to ship the product back to our warehouse on their own behalf. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their invoices intact.

We take 3 to 5 business days from the date of receiving of the products Pearlshaving.in to initiate NEFT transfer and 7 to 10 days for their fund into your Credit/Debit/Net banking account after the returned item has reached us and quality check is successful. Therefore, the refund time really depends on the time it takes the courier company to deliver the packet to the returns processing facility. In the case of any refund discrepancies, Pearlshaving.in may at its sole discretion, request you to share with us a screenshot of your bank statement.    

 

We would like to take a moment to clarify our shipping and replacement policy. Since this is not a jewelry item, please note that while we make every effort to carefully pack and ship all items in perfect condition as per your request, certain unforeseen issues during transit may occasionally result in minor defects.

 

If you receive a defective product, we kindly request you to follow these steps : 

Contact Customer Service : 

Reach out to us immediately and provide images and a video of the defective item.
Resolution via Call: We will do our best to resolve the matter over a call.
Return Process: If the issue persists, you may need to return the defective product to us. This will be at your cost for the one-time return.
To reassure you, we will send a replacement or repair the defective item and ship it back to you at our expense. Additionally, when placing the original order, we offer free shipping. In the event of a defect, the new item or repaired product will also be shipped back to you free of charge.
 
We aim to ensure your satisfaction and appreciate your understanding in such rare circumstances.
 
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.  
 
Cosmetic Return and refund policy :
Cosmetic items are delicate and hygienic products that require special handling. Due to their nature, once used, they cannot be returned or refunded as they cannot be provided to another customer. Additionally, such products must be discarded to maintain hygiene standards.
 
To ensure the best experience, we recommend being fully informed about your skin type before placing an order. You may consult a dermatologist or, if you prefer, reach out to us for suggestions. While contacting us is optional, we encourage you to review the detailed product descriptions, which clearly specify the skin types the product is best suited for. This way, you can make a confident and informed choice.

 

Cancellation Policy?

You can cancel an order until it has not been packed in or shipped from our Warehouse. This includes the gift items also. Just email us at info@pearlshaving.com and we would help you out. Any amount paid will be credited into the same payment mode using which the payment was made.

 

Damaged/Defective Products received

We really don’t want this to happen! Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for replacement. The sad thing is, it’s out of our hands sometimes

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 3 days of receiving the order:

When you open the box, look the product over carefully for any broken parts. Drop us a mail at info@pearlshaving.com and attach a photo of the damaged item. We would ship a new product asap or refund your money.

 

Missing Items

Now this really embarrassing. We don’t like this either, but stuff happen. If it ever happens to you, contact us and we’ll help you out solving the problem. We would ship the missing product asap or refund your money.

 

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